Direct Reservations
Only direct bookings with a standard rate (also known as a best available rate) can cancel or amend bookings up to midnight, 24 hours in advance. Advance purchase rate bookings can have the full payment amount deducted at any time prior to arrival. Whilst we do our best to fulfil all requests, cancellations may not be made based upon personal preference of room allocation unless negotiated at time of booking. (I.E Requesting to be on the same floor, requesting a certain room view, requesting a specific bathroom arrangement, etc.)
Third Party Reservations:
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking agent for information on their policies.
Please note on the cancellation policies listed above:
- Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
- For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
- Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
- Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.